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 How long does My delivery takes?

Normally when you placed an Order, it takes within 24-36 Hours to get the tracking number to you  Via email or SMS. However, some tracking number may take about 2-4 days to locate the exact location of an Order. Once you have the tracking number, it will take 5-12 Days to get deliver.

We're doing our very best to Ship orders out ASAP, however, delays can be happened that are out of our control. We aim to be as transparent as possible with our customers.

Can i cancel my Order? 

You can cancel your Order if we haven’t dispatch the product to our shipping partner, it will happen within the time frame of 12-24 hours

Q: Do you accept Cash On Delivery?

A: No we do not.

Q: What are the payment options?

A: We accept payments by Visa, Mastercard, and American Express, JCB, Diners Club, Discover and paypal.

Q: Where will my items ship from?

A: We have fulfillment centres across the globe in US, Asia and Australia.

Q: How long before I receive my goods?

A: All items are subject to a handling period before they are dispatched. Most of orders leave the warehouse 2-5 days after payment. 

Q: Can I get a refund? 

A: Yes within 30 days of purchase. The product must be sent back in its original package and intact. 

Q: Is the Quality Guaranteed?

A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.

Q: How Secure is the website?

A:  KONDOOZ.COM adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Q: Do you ship internationally? 

A:  Yes we successfully ships many products worldwide each day. We have many satisfied customers around the globe.



For any other inquiries, please do not hesitate to contact us at support@koondoz.com